Now, you can get help in real time no matter where you are--at home or at lunch, in the campus connector bus or on the quiet floor at Cabell with your backpack, laptop and notes scattered around you.
To access chat: Go to the "Ask Us" web page and click on the chat bubble. A chat "box" will open for you to type in your question. A research librarian will help you.
- Monday-Thursday 11 a.m. - 10 p.m.
- Friday 11 a.m. - 5 p.m.
- Sunday 6 - 10 p.m.
VCU Libraries has been testing the new chat service for months and it now
makes its official debut. Chat, or instant messaging, is a fast track
for answers. VCU Librarians also take questions by email, phone and, of
course, face-to-face. Questions asked by email or left on voicemail are answered within 24 hours, except on weekends. Chat is anonymous: If you end the chat session before you're ready or get cut off, come back online.
Users are invited to give their feedback about the chat service by using chat.