Just wanted to let readers know that there is a very interesting article that appears as part of the JAMA Patient Pages series. This particular article addresses health literacy and dealing with patients. You will find the citation below along with the related article that appears in the Sept. 14th, 2011 issue of JAMA.
Burke, AE. Golub, RM. (2011). Health literacy.
Journal of the American Medical Association, 306, 1158.
(2011). A 76-year-old man with multiple medical problems and limited health
literacy. JAMA : The Journal of the American Medical Association,
doi:10.1001/jama.2011.1203 PMID: 21828309