Just wanted to let readers know that there is a very interesting article that appears as part of the JAMA Patient Pages series.  This particular article addresses health literacy and dealing with patients.   You will find the citation below along with the related article that appears in the Sept. 14th, 2011  issue of JAMA. 

Torpy, JM. Burke, AE. Golub, RM. (2011). Health literacy.
JAMA: Journal of the American Medical Association, 306, 1158.

(http://jama.ama-assn.org/cgi/content/full/306/10/1158?etoc)

Related Article:

Ship, A. (2011). A 76-year-old man with multiple medical problems and limited health literacy. JAMA : The Journal of the American Medical Association, doi:10.1001/jama.2011.1203  PMID: 21828309