skip to content
 
 
 

September 2005 Archives

Weak wireless signal I use my laptop on 4th floor of the library and
find it hard to use the wireless network there. I usually sit in the
corridor on the cathedral side of the building. My laptop shows wifi
signal strength as very low or low. It frequently gets disconnected. If
i am filling out some form or sending an email, I loose my work and have
to start all over again. Can you please install some more routers or
access points to improve signal strength
From: Gaurav

Library Information Systems head Jimmy Ghaphery replies...
Thanks for the report Gaurav.
It is especially helpful that you noted the precise location. We are investigating coverage in that area. Regarding frequent timeouts, we have been working with VCUNET on this issue, and are assured that the current timeout setting has been increased to 15 minutes of inactivity. The timeout limits are necessary to help provide the maximum number of available sessions.

It is bad enough that the library's policy on cellphones is so loosely
enforced that I must listen to the ringing phones and conversations of
those who are rude enough to ignore it completely, but when I have to
listen to the incessant yakking of those who are actually WORKING IN THE
LIBRARY I find it incredibly ridiculous. I am sitting here with
headphones on to block out the noise and I can STILL hear the two
loudmouths at the desk yelling their heads off. I understand that there
are "quiet" floors, but this is a LIBRARY and I should not have to go up
to the fourth floor in order to be in an environment peaceful enough to
get a little work done. I have never been in any other university
library that would tolerate the things that go on in this one. Could
anything be done to lower the noise level? Thanks.

Mary Ellen Spencer, Head of Research & Reference Services replies...

I'm so sorry that you had this experience at the library. There are many parts to your message, and I'll try to respond to them all.

First, if you are disrupted by noise at the library, please alert a member of our staff. If we are the culprits, we'll be glad to lower our voices. We really do want your time at the library to be productive!

You are right to note that Cabell Library has designated areas for various types of learning activities. We recognize the need for library spaces that promote both collaborative group work as well as quiet study. According to the VCU Libraries Quiet Building Guidelines:

"The first floor of Cabell Library has areas that by their nature
are not quiet: the entry lobby, the Java901 cafe, and the busy
circulation and reference desks. Even in these areas, users should
be mindful that they are in a library and that students and faculty
are enganged in academic work nearby. Users in areas away from the
entrance to Cabell Library should not experience disruptive noise
from other users."

These same rules apply to library staff, and your message is a good reminder to those of us who work in the public areas of the library. We should be mindful of the noise level we ourselves create. We can also work harder to enforce the library regulation for the use of cell phones in the building. That said, areas away from the first floor entrance and service desks will be much less noisy and a better place for you to study.

Student enrollment at VCU has grown by leaps and bounds since Cabell Library opened over thirty years ago, and the size of our collection has increased as well. Our current facility simply wasn't designed to accommodate so many students and faculty; and, we continue to retrofit existing space to meet our users' needs. Feedback from students like you is critical for us to know how we're doing and how to design for the future.

I hope I've responded to your message in a helpful way. Thanks again for taking the time to let us know about your concerns.

I think the periodical sections run so badly and poorly. Especailly, for
the newspapers, it is always messy and I can't find a paper I am looking
for. I come to library pretty much early every morning around 8 or 9
A.M. and try to read a freshness today's paper but they are not ready
yet. I don't know who dose arrange a news paper rack daily but who ever
dose needs to come and get it done early.

Assistant Head of Acquisitions Denise Branch replies...

Thanks very much for your comments about the newspapers located in the current periodicals section. We try to straighten up the newspaper section as often as we can. Every time we receive new microfilm for the newspapers and pull newspapers off the shelves, we also straighten the shelves. We realize that the newspaper section gets a lot of use and, unfortunately, abuse. We are trying to monitor this section and keep it as straight as possible, but with such high usage, sometimes it can be a challenge. However, we will continue to monitor and straighten the newspapers on a regular basis.

It takes time to process the newspapers that are received by the library and placed on the newspaper sticks, such as the Richmond Times Dispatch, New York Times and Washington Post. At one time, we placed the newspapers on the sticks with no additional aids. We discovered that the newspapers were falling off the sticks because of high usage and decided to tape the sheets together on the inside in order to keep them from falling off the sticks and getting thrown away. So, it takes time to put them out each morning. However, we will try to process the newspapers as quickly as possible and get them out on the sticks for your convenience.

Thanks again for your comments.

Using this electronic catalog would be a lot more efficient if the book title/author, shelf status, and link to a library request form were all on one screen. As it stands, a library request (e.g., recall) requires three steps. very slow... it would also be quicker if less info was required to complete a request form. Why can't you just input a card code or eID rather than name, address, phone number, etc.?
From: Kirk

Mary Ellen Spencer, Head of Research and Reference Services, replies...

Dr. Brown,

Thanks very much for your suggestion regarding a holds feature for the library catalog. We agree with you; in fact, library staff are currently working on a project that will make it possible to place holds directly from our catalog by using your My Library Record account.

The service, as we envision it, will automate much of the process and greatly reduce the number of steps. We anticipate that the new Request Item feature will automatically populate forms for you, drawing information about you from your My Library Record account and information about the material from the catalog itself. While the new procedure will still require a few clicks through the catalog, all of the elements you describe (title, author, status and the link to the form) will all be on the same screen.

We are close to making this new feature operational, but we're not quite there yet. Right now we're conducting "behind the scenes" tests of the new system. The planned workflow will save you time and allow us to process requests more quickly.

Thanks again for your suggestion.

"VCU Libraries is looking for a few good students." on the Library
homepage is really poor grammar!
Don't you have an English majors working there?

Kimberly Separ, Director of Development at VCU Libraries replies..

Thank you for taking the time to forward your comments about What's New on the VCU Libraries' homepage. What's New is an important tool for the VCU Libraries in our communications with the VCU community, and we appreciate content suggestions as well as editorial comments.

VCU Libraries is a plural noun used in singular number, i.e., "VCU Libraries is..." This change was adopted in 1999 when the name of the VCU Libraries was officially changed from University Library Services. To learn more about the name change, please review the VCU Libraries' Annual Report for Fiscal 1999-2000 which is available on our Web site.

If you have suggestions for future content and stories, please e-mail a member of the What's New staff:


  • Monroe Park Campus -
    Kimberly Separ, krsepar@vcu.edu
    Dan Ream, dream@vcu.edu
  • MCV Campus -
    Cate Canevari, cscanevari@vcu.edu
    Shannon Jones, sdjones@vcu.edu

Thank you again for your comments.

Kimberly Separ, Director of Development and Community Relations, VCU Libraries


I think that the copiers ought to be able to make double-sided copies,
because when a professor asked us to make copies of a packet for our
entire group(five people), we each had to waste paper by making his 5
page, double sided packet into a 10 page single sided one! This wasted
our money, too, and made more than a few students frustrated with the
machines. Also, there needs to be thorough instructions on how to print
at the printing stations. I don't mind helping Freshmen, but having
three of them come up to me in five minutes (as I waited for the
copier... single sided... grrr..) was a little ridiculous. The system
isn't as easy to figure out as you might think. If the instructions are
there, let's make them in a large, colorful font with arrows pointing at
the printer. Maybe that will help. :-)

Interim Associate University Librarian for Public Services Barbara Anderson replies...

You're right! It would be great if the Cabell Library photocopiers could make double-sided copies. In fact, from one of our resident photocopy machine experts I've learned that it actually is possible to do this. It might save a few tree branches, but it won't help your Rambucks card balance since each double-sided page ends up costing the same as two single-side pages, and it will actually take up more of your time in the bargain. Paper jams are also an increased risk, with a whole different level of frustration.

If you still want to try double-sided copying on Cabell machines, here's how it works:
1.Copy first side as normal by placing the original on the glass and pressing start.
2. Place copied page face up in bypass tray (lower left side of machine) with bottom of page closest to user
3. Copier will detect paper loaded in tray and ask user to confirm that paper is there by touching confirm key on touch screen
4. User must select Paper Supply - Other using touch screen
5. Then select Bypass Tray and press save using touch screen
6. Position second page of original to be copied on the glass
7. Press start using key pad

But who would know (and, really, who would want to know)? Unfortunately, we can't do much about the features available on the machines we have at the moment, but it's certainly worth taking a look at this the next time our photocopier equipment contract is up for renewal. As for the need for better and clearer instructions, you're right again! That's something that we actually can and should do something about. We'll see what we can pull together to help with this. Meanwhile, thank you for coming to the aid of our freshman students and for doing so cheerfully! (That was a suppressed "grrr," wasn't it?)

For future reference, there is another option that might have served you and your classmates well in this situation.. In the Library's Media and Reserve Services Dept. there are some scanners that are freely available to the VCU community. So, it should be possible to scan the packet contents and save to a file for viewing online or printing at home later. You could also send the file to one of the Pay for Print printers, which do provide double-sided printing, although the cost would only be slightly lower than photocopying (two-sided black and white printing is $.17 per page) and probably not worth the extra time and trouble.

An even better option might have been for the professor to have scanned the packet and made it available via Blackboard or our electronic course reserves services> Of course, that's really the professor's prerogative, but if you are comfortable making this suggestion you might refer him/her to our Course Reserves "Information for Faculty"web page.