For about a month, I have not been able to access my e-mail at the library. It allows me to log on, retrieves the records, and then it claims to be done and instead of my e-mail, there is a gray box of nothingness. I can access my e-mail else where.
We have had reports from the VCU Mail Anywhere team of problems with the most recent version of the Firefox browser. We have alerted all of our service desks to this issue as well.
Here is the alert on the VCU Mail Anywhere page:
If you are using the latest version of the Firefox browser (18.104.22.168) you may experience issues with VCU Mail Anywhere. Bugs introduced in this version will be fixed in an upcoming release. Until then, it is recommended that Firefox version 1.0.7, which can be found on the VCU software download site, be used if you desire to access your e-mail with an alternate browser. Internet Explorer is still the supported browser and provides the best functionality with VCU Mail Anywhere.
Internet Explorer is available on the library computers under the start menu. If this doesn't help, you should report the problem to Doctor Notes at firstname.lastname@example.org or contact the Technology Services Help Desk at 828-2227.
Head, Library Information Systems