Java 901's posted hours are until 10:00pm. Yet, several times I've been refused coffee before that time. Tonight, when I approached the counter at 9:45, the employee told me she was sorry, but they had already dumped the coffee. Either the posted hours should be changed, or one should be able to get coffee until 10:00.
From: graduate student
Curtis Lyons, Interim Associate University Librarian for Public Services replies....
We are sorry that you were not able to receive service during Java 901s posted hours. I have forwarded this message on to VCU's Dining Services department, they are in charge of all operations on both campuses including Java 901. Concerns with any of their venues can be communicated to them using this web form .
I have used this form many times to relate both concerns and compliments. They are very good about addressing both.
Update:
Doug Pugh, Retail Operations Manager of Dininig Services replies...
We have taken several steps to resolve this issue:
--I have passed along this comment to the manager of Java 901, DJ Johnson.
--I have asked him to speak to his staff and to make certain that there is no ambiguity about the fact that we close at 10:00pm, and that we serve our entire menu up until that time, and not a minute sooner.
I, too, will reinforce the same message in person.
I apologize for this problem and I will make certain that it is not repeated.
Respectfully,
Doug Pugh
Retail Operations Manager
