Comments regarding JBC:
1) The wireless in the library has been out since last semester. As I understand it, those responsible for this have been aware of this problem, still are aware of this problem, and have not yet fixed the problem. What is the problem then??? This has to be the only major university in Virginia, and possible the East Coast, that is not able to offer it's students wireless in the library.
2) The condition of the hookups for internet on the first floor tables is rapidly degrading. I realize this is probobly largely due to the idiot student this university unfortunately is populated by, but still, can we fix it??? And could you extend it to all of the table on the first floor? Perhaps all the tables in the library? OR fix the wireless?
3) Far too much of the library is available for talking. It's like a party in here most nights. I understand that the 4th floor is the 'quiet' floor, but all floors should be resonably quiet. It is after all a library.
From: Kenneth, undergraduate student
Jimmy Ghaphery, head of Library Information Systems replies to the first part of Ken’s comments...
Thanks for the suggestions. We will investigate the network connections on the first floor of Cabell Library. In addition we have installed 10 new network ports on the 3rd floor in the group study rooms. We do have plans for more expansion of network ports but do face a number of limitations with regard to the physical infrastructure of the building.
Wireless access in Cabell Library has been inconsistent this year. We have been working with VCU Technology Services to improve this since September 2005 and have seen some improvements on other floors, but the 1st floor is currently very bad and I do not expect dramatic improvements this semester. VCU Technology Services has advised that we seek outside expertise on this problem and we have contracted with a national firm to do a thorough site survey of both libraries in order to receive guidance on how to provide a more reliable wireless experience.
The wireless network is and will be managed by VCU Technology Services. For assistance with wireless connectivity contact the VCU Technology Services Help Desk at 828-2227 or e-mail to firstname.lastname@example.org.
Curtis Lyons, Interim Associate University Librarian for Public Services, replies to the remainder of Ken’s comments...
Library patrons prefer diverse study environments. We have tried to designate each of the 2nd through 4th floors differently to encourage all patrons to find the environment that is best for them.
The 2nd floor is for group study; patrons there can expect a certain amount of noise as groups work together. The 3rd floor is for people studying in very small groups and conversations should be kept fairly quiet. The 4th floor is the quiet floor and conversation of any kind is discouraged as the entire floor is reserved for individual research and study.
Anyone who feels that there is a level of noise above what any one study environment should have should contact a library employee or security guard. Cell phones are prohibited on all floors except in certain designated locations. For more information, visit the James Branch Cabell Library Quiet Building Guidelines.
Thank you for bringing your concerns to our attention.