I just called the reference desk and the media reserves, and the people are constantly rude. I have experienced this multiple times. I am calling from off campus and they would not tell me if they had a movie, and was very rude throughout the conversation.
From: an undergraduate student

Pat Flanagan, Associate University Librarian for Public Services, replies...
I am very sorry to hear that you had this experience. Thank you for alerting us and please feel free to send any additional details or reports of future concerns you have.

I have requested that managers of Reference, Circulation, and Media and Reserves departments check their staffing schedules to see who was working just prior to your email. I have asked them to remind those individuals, and service desk staff in general, about the importance of good customer service practices and courteous interactions with library patrons, both in person and on the phone. In addition, I have asked them to remind staff that while they are not always able to leave their posts to check shelves, they should do catalog lookups to confirm whether or not we own an item.

Please let me know if this response does not address the situation you reported.