More laptops are needed, and more batteries are also needed, so that they are always fully charged because even the fully charged batteries rarely last the full 4 hours. If a graduate student wants to check one out there should be a longer time allotment as there is on the MCV campus and the cord should be provided. The students at the MRS need to be friendlier and dresses more professionally as this is a job, thus midriffs and undergarments should not be exposed. A university should be training young people for their future and in turn their future employment.
From: a graduate student
Nell Chenault, Access Librarian & Head, Media & Reserve Services, responds....
The Student Laptop Loan Pilot is an introductory period for evaluating the service for possible future expansion. Your comments are appreciated and helpful feedback. Battery life and recharging are two
of the service elements which are being studied in Cabell Library. Despite previous testing, the first month of the pilot showed battery power being depleted faster than replacement batteries can be fully charged. Additional batteries have been ordered by Technology Services. We hope this will reduce the shortage of laptops with fully charged batteries in the evening. If you are one of the few “power” laptop users who exhaust the battery prior the end of your 4 hour loan, the MRS staff will be happy to exchange your battery during the loan period whenever a charged battery is available.
Both Cabell and Tompkins-McCaw Libraries loan laptops for one 4-hour loan and one 4-hour renewal per day. Cabell Library’s laptop program is dependent on batteries due to limited outlets and power capacity in the building. In light of this, the pilot is designed to test the level of battery capacity needed to provide loans without power cords.
I am sorry if your service from the Media and Reserve Services has not been friendly and professional. I will be reviewing your concerns with our new service desk supervisor. We employ numerous student assistants and strive to develop their customer service skills through training and the example of exemplary service by the full time staff. Please contact myself or the library administration if you have further concerns in this area.