I am very appreciative to have access to the large poster printer in the Media Department at Tompkins-McCaw Library. I have printed out several posters for conferences over the past few months and its been a great time and money saver. Unfortunately, I do have one complaint: both myself as well as several members of my staff have been treated rudely or spoken to in a condescending manner. I have been told to "Go to Kinko's" or "We aren't a print shop!" The lack of customer service offered by the gentleman or gentlemen that make the appointments is extremely unprofessional. Other than the rudeness of the Media Department staff, I love printing posters.
Jodi Koste, Archivist, Tompkins-McCaw Library, replies....
Thanks for your comments about the large format printer at Tompkins-McCaw Library. We are pleased to learn that you value this service. We continue to work on improving our customer service here at the library, and hope you will notice a change when you next make an appointment to use our large format printer.