Hi! I was on the third floor the James Cabell library on Sunday, November 9th, 2009. I noticed that the cleaning lady came in and did her job quite early (around 11:00pm or 11:30pm; I'm not very sure). After that, the doors to both restrooms were locked although the Library was still open and ther quite a number of people around. Sitting at the desks not too far from the restrooms, I noticed quite a number people walking to the restrooms and either having looks of confusion, discomfort ,annoyance or all three on their faces. I don't understand why the restrooms were locked before the library closed. Maybe a little talk with the cleaning staff could rectify this. Using the restroom is a basic need to most people (especially in this weather) Hopefully something could be done about this. Thanks!

From: an undergraduate student

Jeanne Hammer, Associate University Librarian for Administration and Policy Development replies...

Thank you for reporting that the 3rd floor restrooms were locked after cleaning. The housekeeping schedule calls for restrooms to be cleaned AFTER the building is closed. We will report this problem to VCU Facilites staff who are responsible for monitoring and correcting the performance of the contract housekeeping company.