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December 2009 Archives

Dear Library Staff, The hours listed for Friday, December 11, were "close at 7pm" however, the usually closing announcement chimed at 5:40 saying that the library would close at 6pm. This was a very inconvenience mistake for me as I had incorporated this last hour into my planning out my last final project and counted on the use of the library to finish it on time. Now I will have to find another means to finish and email this project to my professor at the last minute. Exams week is not over yet and I feel that the library should extend its hours over this period, even on the weekends. In addition, because the hours were "wrong" on the website, I feel that the library should have stayed open at least another hour. Thank you for your time.

From: an undergraduate student

Teresa Doherty, Head of Circulation and Information Services, replies...

We do apologize for the miscommunication in the listing of Cabell Library hours for Friday, December 11. It is unfortunate that the hours listed on the website were incorrect, and the mistake was not noticed until late that afternoon. All other communication detailing the building hours during Library Lite All Nite, such as the signs posted on the doors, the telephone hours line, flyers and handouts, contained the correct information, that the building would be closed at 6 p.m. as usual. Thank you for taking the time to bring the matter to our attention.

Please open the library 24 hours all this week and next week. It's silly that it's only open 24 hours during exam week, when we should be studying at least a week before exam week. Please take this into consideration immediately.

From: an undergraduate student

Pat Flanagan, Associate University Librarian for Public Services, replies...

Thank you for your comment regarding dates of 24/5 Library Lite service this fall. You are correct that we would normally operate this service for a longer period, permitting students to begin 24/5 access to Cabell Library at least a week before exams. It is our plan to provide the full three week 24/5 service at the end of spring semester, however we were not able to provide it for the fall.

Library staffing and services for the fall were scaled back at both James Branch Cabell and Tompkins-McCaw libraries in anticipation of unknown budget shortfalls. As budget circumstances became clear late in the semester it became possible to reinstate 24/5 in addition to reinstatement of Media and Reserve hours and Saturday hours at Tompkins-McCaw Library. However, it was too late to address the staffing needed for the usual 24/5 period that begins immediately following Thanksgiving weekend. We were, however, successful in matching the service periods provided by our Virginia
peers, James Madison University and Christopher Newport University.

We do recognize the importance of the round-the-clock access to library collections and spaces for VCU students at the end of the semester. We appreciate your input and are glad we will be able to offer more hours spring semester.