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October 2010 Archives

The 3rd floor is my preferred study area because I like just a bit of background noise and activity, but lately the "Quiet Study" 3rd floor has been taken over by chatty groups. I've seen moniters on this floor very late at night, but the study groups seem to meet in the late afternoon/early evening--that's when we could really benefit from a staff member checking noise levels every hour or so.

From: an undergraduate student

Mary Ellen Spencer, Head of Research and Instructional Services, replies...

I'm glad to know that you've found a preferred location at the library where you like to study and equally sorry to hear that not everyone is observing the "Quiet Floor" rules. Please know that our security officers will begin additional patrols of the 3rd floor in the late afternoons and early evenings to help enforce the study space guidelines for the 3rd floor. Thank you for taking the time to provide us with this information, and please continue to send us your comments and suggestions.

While most students adhere to the 3rd floor quiet and 4th floor silent rules, I have found that the library employees often do not. It is distracting and unprofessional.

From: a graduate student

Mary Ellen Spencer, Head of Research and Instructional Services, replies...

Thank you for taking the time to send your comment to the Libraries' Suggestion Blog. You're right to remind library staff that we sometimes forget the study space guidelines that govern the use of the upper floors at Cabell Library. Please know that we will share your comments with those staff who work here. If you encounter this problem in the future, please alert library staff at the nearest service desk for assistance. If you do not receive excellent service, don't hesitate to contact me directly.

We understand that quiet study space it at a premium, and your library experience is important to us. I appreciate your blog post and hope you will continue to send your comments and suggestions.

I think it's great that group can now reserve the group study rooms for themselves in a timely fashion rather than hoping to find a room when they get to the library. However I wish that there was a schedule posted outside the rooms so that I and my study buddies won't get kicked out everytime we find a room by chance. Even though people are courteous when asking us to leave after showing us their reservation slip, I rather not enter a room that already has a reservation happening in ten minutes, than a room that has NOTHING posted. Especially when my group and I have already settled in to get started on our work. Please consider this option because it would make things easier for the people who use the group study rooms and for the people who reserve them.

From: an undergraduate student

Teresa Doherty, Head of Circulation and Information Services, replies...

We have received several suggestions similar to yours about posting a daily schedule outside each study room. We chose this reservation system specifically because it offers the flexibility of on-the-fly reservations; if you find a room which is open and available, simply log into the reservation system and check the online calendar. If the room has not been reserved, book it for your group. The online calendar shows reservations made for each group study room in Cabell Library, and shows the resources available in that room. If the room you are using does not have a computer in it, you can borrow a laptop from the Circulation service desk, or use any of the other computers in the building. (Did you know that there is a great tool to find available computers all over campus? The VCU LabStats page includes up to the minute information about available computers, including those in James Branch Cabell Library and the Tompkins-McCaw Library for Health Sciences.) We appreciate your taking the time to share your concerns and suggestions regarding our group study room reservation system with us.

The staff at the library should ensure that people are in the library for the right reasons. The third floor is supposed to be for quiet study, however, many times people are there socializing, eating or listening to loud music. Others go for group studying and can get loud. There have been a few times that I have gone up to the fourth floor and it is better, however, every other time you run into someone that is listening to their ipod at a high volume. The staff should do some kind of monitoring to ensure that students can study without having to encounter so many disruptions. I think that other students feel the same way and don't tell disruptive students anything because they don't want any confrontations.

From: an undergraduate student

Mary Ellen Spencer, Head of Research and Instructional Services, replies...

Since the beginning of the fall semester, the Suggestion Blog has received more than one post about noise on the 3rd (quiet) and 4th (silent) floors of the library. Please know that we take your concerns seriously and have increased the rounds for our security guards on these floors to monitor noise. If you do experience this problem again, it would be helpful to know what time of day or night the incident occurred so that we can better target security services. Thanks very much for taking the time to write to us and let us know your concerns.

To Whom it may concern: Due to the library becoming the learning commons the second floor has increased in volume by a great amount. Not only that students who would like to study in silence are subjected to move to other floors who are overpopulated with students speaking loudly as well. Can you please make half of the second floor silent study as well as in force silence on the third floor. Also due to the amount of students needing to use computers at the library can you find a way for students to stop leaving computers idle for long period of time and checking out laptops only to go on social media sites and not get anything accomplished. Thank You

From: an undergraduate student

Mary Ellen Spencer, Head of Research and Instructional Services, replies...

Thank you for taking the time to post your suggestions. You're right that the new Learning Commons is popular with students who want to work collaboratively. We took this fact into account when designing the new space, installing sound insulation in the walls and a sound masking system as well. Both the first and second floors of Cabell Library are designed to support computing and collaborative study. Likewise, the third and fourth floors of the building are intended to promote individual, quiet study. In response to a blog post received just this month, the library is asking security officers to monitor the third and fourth floors more frequently to enforce the floor guidelines for noise.

As you know, Cabell Library is a key location on the Monroe Park Campus for gathering, academic work, and social interaction; and, we regret that the library does not have the infrastructure necessary to provide resources to meet all students' needs. As an academic research library, VCU Libraries does not monitor nor does it restrict access to any Web site that does not violate the Libraries' or University's computer use policies. We acknowledge that students are sometimes required by their professors to use social media Web sites as part of their course work. That said, we also know that students often multitask, using library workstations for academic work as well as recreation. Please know that VCU students, faculty, and staff engaged in academic work have priority over other computer users. If you need assistance locating an open workstation, please ask a library staff member for assistance. Thank you for taking the time to send us your suggestions.

More oversight needs to be in existence for the third and fourth floors. These two floors are supposed to be silent study, yet almost every week when I'm on either floor, people are just aimlessly chatting away, disrupting those who are actually attempting to study. It's about time we have these people kicked out for disrupting the study environment. For many of us, this is the only quiet place we have to go and study, so when that is taken away from us, we suffer in our academics. I used to use a library at a different college, whose name I will not use, but they have a very similar system to ours with the quiet floors. However, people there are more respectful of those studying around them and do not have the nerve to talk when others are studying. Since this environment does not seem to exist here, we need to have someone or multiple people on these two floors enforcing the rules. I refuse to let my grades suffer because I cannot find a suitable study space.

From: an undergraduate student

Jeanne Hammer, Assistant University Librarian for Policy Development and Administration, replies...

Thank you for bringing this issue to our attention. We ask that students self-enforce the quiet study floors as much as possible by politely reminding those making too much noise that the floors are intended for quiet study. However, if the problem persists, please ask the security officer on duty for assistance. The security officers make rounds in the building on an hourly basis. In the short term, we will ask them to visit the 3rd and 4th floors more frequently.

Hello, I just wanted to write a small complaint I have about the group study room reservation thing... this morning my friends and I got up at seven am because we had a lot of work to do and wanted to be sure to get a group study room because we find we are most productive in those rooms... but we didnt know anything about the reservation program so we got here early in order to secure a room but we got kicked out of three different rooms with no prior knowledge that that was going to happen. I hope you understand this is very frustrating for a group of hard working students who planned ahead to get a quite place to do work and were kicked out three separate times (!!) after getting all of our stuff out and set up. It would be helpful if perhaps reservations had to be done 24 hours in advance and there was a list in each room saying if and when it was reserved so that students could save themselves valuable work time and not get all of their stuff set up and be in the middle of an important assignment only to be interrupted and told to leave. I was seriously frustrated and aggravated by this today and I think there are plenty of better ways this program could be operated without just allowing students to uproot other students while they are in the middle of working. Please take this into consideration and look into changing the way this reservation process works because it really is the most frustrating thing to be in the middle of your work and get abruptly asked to leave without any prior knowledge of the room you are in being reserved. Thanks!

from: an undergraduate student

Teresa Doherty, Head of Circulation and Information Systems, replies...

The new group study room reservation system in the James Branch Cabell Library is in place to help you, and all our students, reserve a room in advance so that you can collaborate on group projects undisturbed. The online reservation system lets you find an available room with the resources you need and reserve it on behalf of your group for up to two hours at a time and up to fourteen days in advance. All rooms are open and available for anyone in the VCU community to use, up until the time when a group with a reservation comes to use the room they have reserved.

Because the reservation system is so dynamic, it is not possible to create a list of reservations to be posted each morning. On the other hand, because the system is so dynamic, you can reserve a room on the fly, by taking possession of the empty room, logging into the reservation system, and booking that room for your group. Since all students have equal access to the room reservation system, everyone has the same opportunity to guarantee a study space for group work. The system is also great for finding out which rooms on three floors of the library are not in use, saving you time in finding a place to study. One word of caution, though: if your group does not arrive to claim your room within the first 15 minutes of the reserved time, your reservation is forfeit and anyone else can use your room.

Since this is a new system, we have tried to get the word out to students in a number of ways, including leaflets and signs in the rooms, signs on the floor when you enter the room, postings on our library news page and in VCU's TelegRAM, and through Facebook. Please consider joining one of our growing Facebook communities or subscribing to our RSS feeds so you can keep up with all the exciting things that are happening in the library.

I hope you will reserve a room to study with your friends soon. Students who have tried it have told us they have been very pleased with this new way of sharing our common resources.

The hours of operation of the VCU Libraries are very lacking for the size of the University. There seems to be an assumption that students are not looking to do homework during the weekend. This is simply not true. Many students are limited by these hours. While students are able to do their homework at home during the weekend evening hours, they are not able to do research. As the largest research university in Virginia, I believe that this is stunting the growth of student research. These hours are only convenient for students who have the late mornings and afternoons free to study. It completely disregards the needs of students who have jobs or other obligations. The increase in tuition should lead to an increase of resources available to students, and increased library hours would benefit all students on both campuses. It would also show that VCU recognizes the hard and demanding work of their students, and the students' work ethic and commitment to their education. The current hours are impractical, and frankly, a little insulting. Thank you very much for your time and consideration.

From: an undergraduate student

"Dong.... dong... 'Hello. This is a reminder that Cabell library will be closing in twenty minutes. Please take any items you wish to check out to the...'" This is a sound I hear about three-five times a week. As a busy undergraduate student at VCU, I find myself spending more and more time at Cabell library. The updated second floor is great; it has ample amount of room to study in a comfortable and clean setting. I've always thought the third and fourth floor noise levels were helpful, and I often find myself on the third floor busily typing until late at night. But why is it that I'm forced to stop my flow of work at 2AM? Cabell library provides reliable internet to the student body. It has dozens of black and white and color printers. If you need to copy notes or other documents, you can utilize the copy machine at a small fee. And as I mentioned earlier, the new second floor is an ideal place to work on group collaborations. There are no televisions. No roommates to bring over loud friends. No food to cook. No pets to steal your attention. No bedroom to clean. No showers to take. Essentially, Cabell library is free of any distractions that would otherwise inhibit you from getting your work done. But at 2AM, this is lost. Sure, during exam weeks Cabell runs the "Library Lite All Nite" hours, in which the facility is open 24/7. But don't you think it's important to have this option throughout the school year? Would it really break the bank to have the library open for five more hours each day? With the economy today, surely there would be people willing to take on a shift at a second job. Perhaps students receiving Financial Aid could man the front desk as Work Study. Current safety measures could still apply; all IDs are checked after 10PM and security guards patrol all floors. If anything, safety is compromised when students leave the library at 2AM (often carrying objects of value such as laptops, purses, I-pods, etc) to walk back home or to search for another place to continue their work. I'd like to ask Cabell Library and the VCU community to consider extending the library hours to 24/7 throughout the regular school year. For students like me... who have jobs that require working late hours, noisy roommates, and no internet at home. I know that it would definitely have a positive impact on my studies and ultimately, on my GPA. VCU does want their students to succeed, right?

from: an undergraduate student

John Ulmschneider, University Librarian, replies...

We often hear from students about longer building hours for Cabell Library, and we really do understand how important access to the library can be for students. Cabell Library's hours are already among the longest for public institutions of higher education in Virginia, but increasingly, students tell us that it's just not enough for their busy schedules. The popularity and use of the new study spaces in Cabell Library have been off the charts, and we know that students would be there around the clock if they could.

As you know, State funding for the entire University has contracted dramatically over the past three years. Every unit has had to reduce its expenditures, including the VCU Libraries. We've tried to minimize the impact on students -- regular building hours have not been affected, and 24-hour service at the end of the semester remains in place -- but we simply cannot fund an expansion of library hours with our current funding. In fact, other services we've reduced have a higher need than round-the-clock access right now if funding becomes available: for example, hours for Media and Reserve Services on the 3rd floor, or Special Collections and Archives on the 4th floor. We need first to ensure that students have access to these kinds of core, basic services before we can turn our attention to a 24-hour library.

We hope that as the University's financial picture improves, funding might become available to improve the library situation as well. Providing round-the-clock, 24-hour access remains a high priority and an important goal for the VCU Libraries. We're hopeful that in coming years we can provide that level of service to our students.

Thank you for taking time to write to us about library hours. Feel free to contact me directly at john_ulmschneider@vcu.edu if you'd like to talk more about library hours, or about any library issue.