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April 2012 Archives

Can someone please post detailed rules about loaning and renewing computers? I know the basic rules of one a day loan and one renewal. However, it seems everytime I make a trip to renew the computer, there is a new rule. This time it was "no renewal when the computer being renewed is the only one or last one available". Really? really? I was still working on that computer! I have a right to my one renewal regardless if it's the only one or not. I know I have to share it with everyone else and I don't mind doing that... after my time is up. So please someone, for my sanity, put up clear and concise rules that I'll be happy to follow.

from: a professional student

Teresa Doherty, Head of Circulation and Information Services, replies...

As you are aware, laptops are in very high demand in Cabell Library, and our students compete for this limited resource. We recently reviewed our usage statistics, and with input from students, we have changed our check-out procedures to make them available to more students. There is no longer a restriction of one laptop loan per day, and there is no longer an automatic renewal option for laptop loans. Library staff are allowed to make an exception for a requested renewal when there are other laptops available for loan. However, if the laptop you are returning is the only one that can be offered to other patrons, you will not be allowed to renew it. The laptop check-out webpage and check-out privileges webpage will be updated to reflect this change.

VCU Libraries is pleased to partner with Technology Services to offer laptops to our students. Earlier this semester, the oldest laptops, with which we started the pilot loan program more than five years ago, were replaced with newer models. Additional older laptops will be replaced over the summer. If you have questions about our technology loans, including laptops, headphones, headsets, iPads, e-readers and more, please feel free to contact me directly at mtdohert@vcu.edu.

My friends and I were studying on the 4th floor at one of the large tables at around 7 pm. One of my friends put her head down to rest her eyes for a few minutes when one of the security guards (John) came by and woke her up and rudely told her that we are not allowed to sleep in the library and that she would need to leave if she wasn't studying. We were all sitting at a single table and two of us were awake to watch all of our belongings so there was no risk of theft. Therefore, I don't understand his reasoning for waking her up and speaking to us in such a manner. As students who spend the majority of their days studying, I feel that taking a 10 minute power nap is perfectly reasonable. If this is not an official library policy, then I feel that the security guards should be informed so that such instances do not occur again.

From: a graduate student

Jeanne Hammer, Assistant University Librarian for Administration and Policy Development, replies...


Thank you for bringing this situation to our attention. You are correct that a nap while studying is perfectly reasonable. Our security officers for the evening shift and overnight hours are fairly new to Cabell Library and still learning. Clearly there is a misunderstanding about our Use of Library Facilities policy which does not prohibit sleeping, unless it somehow became disruptive. The security officer may have misinterpreted our concern that a sleeping student's belongings are at risk of theft to mean that the library does not permit sleeping. We will clear up this misunderstanding.