Questions for Jan 17th Meeting

Sorry for the late notice but we have had an addition to our agenda this Thursday.  Ronke Lawal, who will be implementing LibQual+ this Spring 2013, is soliciting feedback on how you go about answering the questions on the survey.  She has given three sample questions for us to examine.

Think about your baseline expectations for the services presented and come prepared to discuss how you would answer these questions.  Please take a look at the sample prompt and questions below:

Please rate the following statements (1 is lowest, 9 is highest) by indicating:

Minimum: For each question, indicate the number that represents the minimum level of service that you would find acceptable

Desired: the number that represents the level of service that you personally want

Perceived - the number that represents the level of service that you believe our library currently provides

When it comes to:

IC-1- Making electronic resources accessible from my home or office

My minimum service level is: 1 2 3 4 5 6 7 8 9

My Desired service level is: 1 2 3 4 5 6 7 8 9

Perceived service performance is: 1 2 3 4 5 6 7 8 9

When it comes to:

IC-2 - A library Website enabling me to locate information on my own

My minimum service level is: 1 2 3 4 5 6 7 8 9

My Desired service level is: 1 2 3 4 5 6 7 8 9

Perceived service performance is: 1 2 3 4 5 6 7 8 9

When it comes to:

IC-8 - Print and/or electronic journal collections I require for my work

My minimum service level is: 1 2 3 4 5 6 7 8 9

My Desired service level is: 1 2 3 4 5 6 7 8 9

Perceived service performance is: 1 2 3 4 5 6 7 8 9

We greatly appreciate your feedback and look forward to seeing you on Thursday.