Remote Access Problems

General Troubleshooting - EZProxy

• You should see this EZProxy login screen when you select a database, e.g., InfoTrac, or an electronic journal/book. If you do not see this screen, one of the following might be the problem:
  • Link is old - Solution: access the database from the Databases A to Z list; access the journal using the E-Journal Search feature; access the book using VCU Libraries catalog.
  • You are using the old proxy configuration - if you configured your Internet browser prior to July 22, 2002, deselect automatic proxy configuration.

• Should you encounter a link that does not provide EZProxy access, please let us know what you were trying to access and from what page so we can correct the problem.

• Internet Explorer users: You may see a "Page Not Found" message after you log in. Click on "Back" and try the link again. It should work the second time.

System Refuses Your Login Attempts

• Check the obvious things first: (1) "Caps Lock" is OFF on your keyboard before you start typing in your username or password; (2) You typed your eID - the same username and password you use for your VCU email account and for Blackboard.

• Verify your eID, and test it by opening your VCU email account or Blackboard. If successful there, please submit a Logon Problem Report telling us what you were unable to access.

• Contact the VCU Technology Services Help Desk if you have forgotten your password.

• Internet Explorer users: You may see a "Page Not Found" message after you log in. Click on "Back" and try the link again. It should work the second time.

Workplace Users

• EZProxy should work with most workplace systems. If it does not, then your workplace has probably disabled all proxy use.