Document Delivery Services - General Information
WHAT IS DOCUMENT DELIVERY SERVICES (DD)?
- Document Delivery Services retrieve, copy, digitize and deliver materials that are "available" in VCU Libraries collections to VCU faculty, staff, students and some affiliates.
WHEN IS AN ITEM "AVAILABLE?"
- Items are available when owned by VCU Libraries and can be retrieved within a reasonable amount of time from the collection by the user. Examples include items located in the Bound Journals, Current Journals, Government Documents, Microforms, Media, Reference, Reserves, Stacks, Special & Archive Collections.
WHAT ARE THE DOCUMENT DELIVERY SERVICES OFFERED?
- PHOTOCOPY SERVICES
Users may request that library owned materials be retrieved, photocopied, and delivered via electronically. Photocopy Service is available for currently employed or enrolled VCU faculty, staff, students, Health System employees and Friends of the Library.
To use this service, you must be a registered user of ILLiad. Use the ILLiad "Article" or "Book Chapter" request form. Select "Yes" on the request form to the question "Is this item available in VCU Libraries collection?"
- BOOK AND MEDIA DELIVERY SERVICES
Book and Media delivery service is available to all VCU faculty, staff and students. Staff will retrieve and arrange delivery of books and other media held in VCU Libraries. Books and media must be from our circulating collections. Users are subject to the same overdue fines, replacement fees, and damage fees as on-campus users.
To use this service, you must be a registered user of ILLiad. Use the appropriate ILLiad request from. Make sure your ILLiad address is correct. Updating your address with VCU Enrollment and Personnel Services does not automatically update your address in ILLiad.
- LOANSOME DOC
Loansome Doc is a method of ordering documents for users of the National Library of Medicine's PubMed®. When searching in PubMed®, a user can order articles from a list of retrieved citations. Loansome Doc users must first establish an agreement with a medical library, such as VCU's Tompkins-McCaw Library, that uses DOCLINE, NLM's automated interlibrary loan request and referral system. You may register VCU Libraries as your DOCLINE library by completing the registration form. Loansome Doc is available to Healthcare Professionals, residents of Virginia and corporations. VCU faculty, staff, students and Health System Employees submit their requests via ILLiad.
For more information about Loansome Doc click here.
ARE THERE FEES FOR THIS SERVICE?
- See one of the following for details
IS THERE A LIMIT ON THE NUMBER OF ITEMS REQUESTED?
- VCU faculty, staff and students may have up to thirty (30) active requests in ILLiad. The total includes requests for the delivery of copies and media, as well as interlibrary loans.
- Requests are complete and cleared from the queue when:
- copies are delivered to the Web, mailed to an address or held for pick-up;
- items (books or media) are returned to the VCU Libraries after being checked out by the user: or
- a request is cancelled by the user or by the library staff.
- As requests are cleared, library users can enter additional requests, refilling the queue up to 30 requests. Users can check the number of their active requests by viewing the activity summary on their ILLiad account's initial page (Outstanding Requests) and adding the number of interlibrary loans items they have checked out (View- Checked Out Items) through ILLiad.
HOW SOON WILL I RECEIVE REQUESTED MATERIALS?
- For copies. 1-2 business days to process and receive your request.
- For books, videos and other returnable items, 2 -7 business days to process and receive.
- Some requests may take longer if the item is not on the shelf (checked-out, in use by another patron, etc.)
HOW CAN I SPEED UP THE PROCESS?
- Check the library catalog first to determine if the item is available.
- Submit your request on the appropriate request form.
- Make sure your ILLiad account indicates your preferred delivery methods.
- Make sure your ILLiad address in correct. Updating your address with VCU Enrollment and Personnel Services does not automatically update your address in ILLiad.
WHAT ARE THE DELIVERY METHODS?
- Electronic Delivery (PDF)
- Hold for Pick Up at the circulation desks in the libraries
- Mail to address
- Copies will be delivered electronically when possible and feasible.
WHAT ARE THE LOAN PERIODS AND FINES?
- See VCU Libraries Borrowing Privileges.
- See VCU Libraries Circulation Fines Regulations: Damaged, Lost, Overdue and Appeals