Cabell Library Frequently Asked Questions
- What software is currently available on the PC workstations in the library?
- I’m not a student or staff member at VCU, may I use the computers in the library?
- Where can I save my work?
- Can I download programs and install them on library workstations?
- I can’t remember my password. Where can I get help?
- My eID and password aren’t working. What should I do?
The public workstations in Cabell Library (excluding the Macs) include Microsoft Office 2013 Professional Pro (Word, Excel, Access, PowerPoint), Microsoft Internet Explorer 10, Google Chrome, Logger Pro, Gimp, Respondus, myITLab, Technology Services Virtual Apps (SPSS, SAS, Mathematica, STATA, JMP), Adobe Reader, Windows Media Player, iTunes, and Write-N-Cite. If you require more advanced applications such as the full versions of Adobe products (Acrobat, Photoshop, Premiere, InDesign), Sound Forge, or capabilities such as scanning and CD/DVD burning, please see our list of workstations in Innovative Media on the third floor (map). Please note that use of these computers falls under a use policy. In addition, Innovative Media also has headphones and Ethernet cables you can check-out for in-library use.
Visitors from other colleges, universities and high schools and members of the public are welcome to make use of VCU Libraries research collections. Visitors may access the Libraries' catalog and digital resources at guest workstations and may be granted a temporary login at a public workstation for research purposes. For more information, please see our guest access policy. While using our machines you must follow VCU’s Computer and Network Resource Use Policy and the rules and regulations specific to the libraries.
In order to save your work while using one of the library’s workstations, we suggest you use your own account space on Blackboard or portable media such as a jump drive. Floppy drives are being phased out on our public workstations. You can also temporarily save a file to the desktop and then email it to yourself. To protect your privacy, our computers are configured to erase all of the files created during your work session when you log out. If you saved something to the desktop, it cannot be accessed or recovered after you have logged out.
To protect both your privacy and the integrity of our workstations, it is not possible for you to install programs onto our public workstations.
First, make sure that you haven’t accidentally turned on Caps Lock. If you have entered your password incorrectly more than five times, your account becomes temporarily locked. Please wait fifteen minutes and then try again. If you continue to experience problems, please fill out our Log On Problem Report Form. Be sure to include as much information as possible about the problem you are experiencing. Alternatively, you may also consult the Technology Services Help Desk for assistance.