Your Opinions Matter
The VCU Libraries conducts an online survey of service quality called LibQual+™ and uses the information gathered to improve library services.
VCU Libraries staff are now working intensively to make improvements to our services, collections and spaces based on 2011 data.
Results of the 2004, 2006, 2008 and 2011 surveys have helped VCU Libraries develop a responsive, performance based, and user focused plan around user-centered services, research, education and advocacy, physical environment, development and staffing.
LibQual results are used to develop and improve programs and services. In addition, a six-year financial plan to strengthen funding for collections, services and spaces has enabled VCU Libraries to advance toward becoming a Top 100 research university library system commensurate with the stature and ambition of Virginia Commonwealth University.
Improvements to VCU Libraries in response to survey results include:
After 2006 survey
- Replaced 1970s era furnishing
- Stacks improvement project
- Increased size of electronic resources collection
- Cabell 4th floor renovation adds student space, including graduate reading room.
After 2008 survey
- Cabell Learning Commons opened in 2010 utilizing space freed by creation of offsite storage facility.
- Redesigned website to enhance usability
- Increased library instruction on both campuses
- Additional journal collection funding provided
After 2011 Survey
- Renovations at both libraries created additional user space with improved furnishings and study conditions.
- Primo, a one-button search function, was introduced to expedite online discovery of library materials.
- Alma, new technical infrastructure, was adopted to add efficiencies.
- Collections in all formats were expanded.