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VCU Libraries 2011 LibQUAL+® Results

2011 LibQUAL+® Results

Results Notebook will have a data repository representing the answers to the 22 core items in three dimensions:

  • Affect of Service - 9 questions
  • Information Control - 8 questions
  • Library as a Place - 5 questions

What will be done with the survey results?

Survey data is transmitted directly from the LibQUAL+® server to a database. The data is then analyzed and reports are generated for individual libraries that provide information on how users perceive the quality of their service. Participating institutions will have access to summary results for each institution, allowing for comparisons among peer institutions and all participating academic institutions. This will aid in developing benchmarks and understanding best practices across institutions, and will help VCU Libraries to align services with user expectations.

What information is shared with other institutions?

Only summary statistics are shared with other institutions. The survey summary results will be made available to participants via the World Wide Web on a password-protected Web site. Users' comments (from the comments section) will be made available exclusively to the users' institution.

What do the survey results look like?

Survey results will include aggregate summaries, demographics by library, item summaries, dimension summaries, and dimensions measured for survey implementation.

Where and when will results be posted?

See www.libqual.org for more information.

VCU Libraries participated in LibQUAL+® in 2004, 2006, 2008 and 2011.

If you have comments or questions, please contact Ibironke Lawal, Collection Librarian for Engineering and Science, or at 804 828-1112.