VCU Libraries Strategic Plan 2005-2007
Broad Strategic Objective Scorecards and Specific Objectives
U1, U2, etc.: User perspective goal
P1, P2, etc.: Internal process perspective goal
L1, L2, etc.: Learning and innovation perspective goal
F1, F2, etc.: Financial perspective goal
- User Services Objective Scorecard:
Provide users with exemplary service in all aspects of library operations- U1. Improve users' service experience
- U2. Provide easy access to resources not available at the VCU Libraries
- P1. Respond quickly to users service and instructional needs
- P2. Develop pervasive culture of service excellence
- L1. Strengthen employees' ability to answer questions
- F1. Develop most effective model for staff funding to support teaching,
consultation, and service
- Research Objective Scorecard:
Invigorate research and scholarship across all disciplines.- U1. Acquire relevant library materials for VCU local collections
- U2. Participate with VCU faculty in community related initiatives that add to VCU's research knowledge base
- P1. Sustain/achieve excellent turnaround time for processing materials
- L1. Develop staff awareness of "big picture" regarding VCU's development and plans
- L2. Nurture internal expertise, increase efficiency, and encourage innovation
- F1. Leverage collection funds by expanding collaborations, partnerships,
etc. for purchasing library collections
- Education and Advocacy Objective Scorecard:
Promote success through education and advocacy- U1. Establish VCU Libraries as a full partner and strategic asset for VCU's education and research enterprise
- U2. Lead university community in contemporary scholarly communication issues and initiatives (including copyright)
- P1. Devise promotional campaign to encourage participation and interest in initiatives
- P2. Create efficient organization and technology designs for delivering library education and outreach
- L1. Prepare library faculty and staff for educational and advocacy role
- F1. Project financial requirement to implement efficient architecture
for instruction and outreach
- Physical Environment Objective Scorecard:
Create safe, clean, inviting spaces that foster learning, research, knowledge sharing and other academic pursuits- U1. Expand and enhance space for students; More seats for students
- U2. Improve success rate locating and using materials in the stacks; Improve orderliness in stacks
- U3. Strengthen security
- U4. Build addition to JBC; Add Richmond Academy of Medicine (RAM) building to TML
- P1. Improve facilities and maintenance support for library facilities
- L1. Design and build coherent, efficient staff space; Design to improve staff productivity
- F1. Secure capital funding for interim space needs until new additions
to library buildings
- Development and Financial Objective Scorecard:
Strengthen financial resources of the VCU Libraries- U1. Prioritize increased investments to focus on visible, high-impact benefits for students and faculty
- U2. Expand cultural and educational program contributions of VCU Libraries to the broad VCU community
- P1. Sustain and extend efficiencies in operations to support investment foci
- P2. Improve administrative support processes required by Friends of the Library
- L1. Strengthen and diversify expertise by participation in professional development organizations
- L2. Develop analysis, modeling and creativity skills in business services staff leadership
- F1. Strengthen University funding for VCU Libraries
- F2. Improve private giving
- F3. Pursue and obtain funding from grants and other sources
- Staffing/Staff Objective Scorecard:
Recruit, retain, and develop faculty and staff of the highest caliber- U1. Recruit most qualified staff matching VCU's needs
- P1. Identify optimal staffing for VCU Libraries
- P2. Ensure acceptable job satisfaction rating by staff of VCU Libraries
- L1. "Grow our own" high quality staff
- L2. Secure diversity
- F1. Develop competitive salaries for faculty and staff at VCU Libraries
- F2. Promote excellence through training and development
- F3. Create new financial resources for travel and training
Link to VCUL Strategic Plan 2005-2007