Document Delivery Suppliers

Address:

National Research Council Canada
Montreal Road, Bldg. M-55
Ottawa, Canada K1A OS2

Email:

info.cisti@nrc-cnrc.gc.ca

Web:

http://cisti.nrc.gc.ca

Phone Numbers:

1-800-668-1222 (Canada & US) or 1-613-998-8544

FAX:

1-613-993-7619

Fees:

Effective May 1, 2008
Direct Service Copies: $13 electronic / $22 nonelectronic (In Canada)
$14 electronic / $22 nonelectronic (in USA)
$37 nonelectronic outside North America
Direct Service Loans: $24 (Canada) $45 (Outside of Canada) (6 week loan period)

Extended Service Copies: $24 base fee (If supplier costs exceed $24.00 the difference is added to the price of the copy; Copyright and courier fees are extra)
Extended Service Loans: $60 (Loan period varies depending on supplier)
Urgent (2 hr) Service: Add $20 surcharge to Direct Service fee.
Clean & Colour Services: Add $12 surcharge to Direct Service fee.
Loan renewals at all service levels: $10
Prices in Canada are quoted in Canadian dollars; Prices outside of Canada are quoted in US dollars
Prices are subject to change.

Deposit Account Available:

Deposit Account minimum amount:

N/A

Discounts

N/A

Subscription Fees:

CISTI Catalogue: free

CISTI Source database fees:
Alerts Unlimited Service
$2000/yr.
Group user subscription
$800/year
additional account
$175/year
Site License
$6,500/year
Consortia
Rates on request
Additional Services
Customization
additional programming
$75/hour
Local Holdings
set-up
$2,000
update
$200
Administration mailbox
$250
additional IP address
$250

Rush Service:

Add $20 surcharge for 2 hour service (orders processed for delivery in 2 hours or the order is free)

Turnaround Time:

Direct Service: 90% of direct orders are processed for delivery within 24 hours

Extended: Most orders finished in 10 days

Payment Options:

AMEX; Mastercard; VISA; OCLC IFM; Monthly Billing

Delivery Options:

Ariel, Fax, Courier and Secure Desktop Delivery

Request Mechanisms:

CISTI Online Catalogue: http://cat.cisti-icist.nrc-cnrc.gc.ca/search
OCLC: CAI
DOCLINE & LOANSOME DOC: F00575
Internet: order.cisti@nrc-cnrc.gc.ca
FAX: 613-941-0177
Urgent Fax: 613-952-8243
Urgent Phone: 613-993-1412

Other methods: http://cisti-icist.nrc-cnrc.gc.ca/docdel/order_options_e.shtml

Material Coverage:

Over 50,000 different serial titles;
Over 11,000 currently received serials;
Over 600,000 books, conference proceedings and technical reports;
2 million technical reports on microfiche from around the world
Journals from the world's leading scientific publishers, such as Elsevier, Springer-Verlag and others
All languages and all countries where sci/tech information is published
Journals indexed in major scientific and medical databases

Content Coverage:

Full Text

Subject Specialty:

- Physical and life sciences; engineering; technology, medicine and agriculture in CISTI and CAL (Canadian Agriculture Library) collections.
- All subjects from other suppliers through the Link and Global Supply Services.

Types of documents supplied:

Copies and loans

Currency:

Canadian dollars in Canada;
US dollars elsewhere (exchange rate updated regularly)

Copyright Clearance Center Reporting Included/Available:

Yes. All documents copyright cleared through CCC or direct agreements with publishers

Searching Capabilities:

CISTI Catalogue; CISTI Source; OCLC; DOCLINE; AMICUS

Additional Features:

CISTI/MyiLibrary eBook Loans: Payment is by credit card and the cost is $25US for all users for a 30 day loan period. More information available at http://cisti-icist.nrc-cnrc.gc.ca/docdel/prdocdel_e.html#ebook

Discover service (formerly Pay Per Article service): Free database search. Online ordering with instant download for articles in CISTI's electronic collection; 24 hour desktop delivery for articles in CISTI's print collection. Payment is by credit card and the cost is $12CDN plus publisher fees and applicable taxes for all users. More information available at: http://cisti-icist.nrc-cnrc.gc.ca/media/press/ppa_e.html

WWW home page: http://cisti.nrc.gc.ca