The Patient Experience: Providing Quality Care and Safety
James W. and Frances G. McGlothlin Medical Education Center, Learning Theater
1201 E. Marshall St., Richmond, Va. 23298
Patient advocate, artist and activist Regina Holliday shares her personal experience caring for her husband and addresses ways of improving the quality of health care delivery as well as ways to enhance patient safety.
The event is free and open to all. Parking is available for a fee in the 8th Street parking deck.
About the Speaker
Regina Holliday is a Maryland-based patient advocate and artist known for painting a series of murals depicting the need for clarity and transparency in medical records. This advocacy mission was inspired by her husband Frederick Allen Holliday II and his struggle to get appropriate care. Fred, who was afflicted with kidney cancer, suffered poor care coordination, a lack of access to data and a series of medical errors and, as a result, lost his battle. During Fred's 11 weeks of continuous hospitalization in five facilities, Holliday learned that she would have to wait 21 days and would be charged 73 cents per page for Fred's medical records. In addition to already expensive care, the many necessary pages would have cost hundreds of dollars. These institutional flaws spurred Holliday to try to improve care for her husband as well as all patients who are abused in this way. As a result, Fred's death inspired Holliday to use painting as a catalyst for change.
With her passion for advocating for patients to receive timely access to their health care data, her artwork became part of the national healthcare debate. Reported on in the mainstream press, as well as reviewed by such journals as BMJ and APA, Holliday has earned a platform to push for legislation that would provide electronic healthcare records to patients. Continuing her advocacy through art, she also started the Walking Gallery movement, where more than 350 volunteer members don business suits or blazers with either their story or their loved one's story painted on their backs to attend public meetings. The jackets, which were painted by Holliday or one of 42 artists, depict the story of a medical patient or an element of medical advocacy. The members of Walking Gallery attend medical conferences with a powerful visual story painted on their back which makes the feel of the meeting more human and less distanced. The paintings help to convey the fact that the people wearing them are living, breathing examples of lapses in health care, as opposed to just a statistical number.