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Isabella Pence-Lanctot

User Services Coordinator

Research and Learning, Information Services and Learning Spaces

(804) 828-6438
Cabell Library, Room 123

M.S. in Information Science with a certificate in Advanced Management in Libraries and Information Agencies, 2018.

As the User Services Coordinator, she works with the management team of Teaching, Learning and Information Department to staff the service points of Cabell Library. In addition to providing research assistance at the information desk, she oversees the development and maintenance of equipment, supplies, workflow documentation, service standards, schedules and training. She also participates in outreach events, gives library tours and contributes content to learning technologies.

Pence-Lanctot began working at VCU Libraries in 2014 as an interlibrary loan specialist for Resource Sharing and Delivery Department.



VCU Libraries

James Branch Cabell Library Monroe Park Campus
901 Park Ave., Box 842033
Richmond, VA 23284-2033
Toll-free: (844) 352-7399
(804) 828-1111
All Libraries
Tompkins-McCaw Library MCV Campus
509 N. 12th St., Box 980582
Richmond, VA 23298-0582
Toll-free: (844) 352-7399
(804) 828-0636

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