Frequently asked questions
When will library buildings reopen, and what will the hours be?
Tompkins-McCaw Library for the Health Sciences is open as of Monday, July 27. Tompkins-McCaw Library hours »
Cabell Library is open as of Monday, August 3. Cabell Library hours »
Building and services hours may be subject to change as the semester progresses. Library buildings reserve the right to limit building access to VCU card holders.
Can I borrow books, media, or creative equipment from the libraries without entering the buildings?
You can request books, DVDs, scores, CDs, etc. from our physical collections through our expanded delivery service and new Front Door Pickup service.
Multimedia and creative equipment are available to checkout from inside the building.
What can I expect when I visit the libraries?
In the interest of your personal safety and community health, VCU Libraries has taken a number of precautions to protect its users and employees:
- FACE COVERINGS: Face masks that cover the nose and mouth must be worn by all users and staff members.
- PHYSICAL DISTANCING: Please remain at least six feet from others. Furniture and technology will be rearranged to support physical distancing.
- FOOD AND DRINK: Food and drink are not permitted in library spaces, except in the Cabell Library Starbucks.
- OCCUPANCY LIMITS: Occupancy will be limited to promote physical distancing. Cabell will be limited to approximately 800 people total, and Tompkins-McCaw will be limited to approximately 150 people. If a building reaches its capacity, a line will form outside the building with one patron allowed in as one exits.
- SAFETY PRECAUTIONS: VCU Libraries has increased the cleaning and disinfection of restrooms and frequently touched objects and surfaces. Hand sanitizer stations are located throughout the buildings. Disinfectant wipes are provided as well. Please wipe down your work area (including study room tables) and public computer keyboards before and after you use them.
- EVENTS AND PROGRAMMING: No large public events are scheduled in the libraries during the fall semester. Refer to the website to enjoy online exhibits and participate in Zoom workshops or free programs.
- STUDY ROOMS: Reservable study rooms will have limited capacity. The online reservation system will specify the maximum number of people allowed in the room. Users are expected to observe the restriction and maintain distance from others. Study rooms are currently available for reservations at Tompkins-McCaw Library and will be available at Cabell on August 13.
- ONLINE RESOURCES: VCU Libraries will continue to offer a robust suite of online services, including research help and librarian-led instruction, and additional services, like Front Door Pickup, through fall semester
- STAY HOME IF SICK: No one with a fever or symptoms of COVID-19 or known exposure to a COVID-19 case in the prior 14 days, is permitted into the building. VCU Libraries offers robust online resources to assist you if you are working from your home or residence hall. Be well.
- ASK A STAFF MEMBER: If you have questions while in library buildings, reach out for help. We’re all in this together.
Users who fail to adhere to these practices will be asked to leave the building and risk having library privileges suspended. Let's all work together to keep each other safe!
When will Starbucks be open?
Tentatively, Starbucks plans to reopen on August 10.
When will the IT Support Center reopen?
The IT Support Center plans to reopen with limited hours on August 10. For more information visit https://go.vcu.edu/itsc, which will be updated as more information becomes available.
We know these are extraordinary times, and we care about how changes in our operations are affecting you. If you’re not able to get your schoolwork or research done because of COVID-19-related changes VCU Libraries has made, please contact firstname.lastname@example.org so we can look for a solution together.