New "chat" service fields research questions in real time
November 6, 2012
Having trouble locating articles for your research project? Not sure how to focus your search? Wondering about library hours and services?
Now, you can get help in real time no matter where you are--at home or at lunch, in the campus connector bus or on the quiet floor at Cabell with your backpack, laptop and notes scattered around you.
To access chat: Go to the "Ask Us" web page and click on the chat bubble. A chat "box" will open for you to type in your question. A research librarian will help you.
- Monday-Thursday 11 a.m. - 10 p.m.
- Friday 11 a.m. - 5 p.m.
- Sunday 6 - 10 p.m.
VCU Libraries has been testing the new chat service for months and it now makes its official debut. Chat, or instant messaging, is a fast track for answers. VCU Librarians also take questions by email, phone and, of course, face-to-face. Questions asked by email or left on voicemail are answered within 24 hours, except on weekends. Chat is anonymous: If you end the chat session before you're ready or get cut off, come back online.
Users are invited to give their feedback about the chat service by using chat.
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