As the User Services Coordinator, she works with the management team of Teaching, Learning and Information Department to staff the service points of Cabell Library. In addition to providing research assistance at the information desk, she oversees the development and maintenance of equipment, supplies, workflow documentation, service standards, schedules and training. She also participates in outreach events, gives library tours and contributes content to learning technologies.

Pence-Lanctot began working at VCU Libraries in 2014 as an interlibrary loan specialist for Resource Sharing and Delivery Department.

M.S. in Information Science with a certificate in Advanced Management in Libraries and Information Agencies, 2018.